Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders typically take 2-4 weeks to arrive. Processing takes 2-5 business days, and shipping takes 10-20 business days depending on your location.
Do you offer tracking?
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package.
What countries do you ship to?
We currently ship worldwide. Shipping times may vary by location.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us to initiate a return.
How long do refunds take?
Refunds are processed within 5-10 business days after we receive your returned item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Orders & Products
Can I cancel or modify my order?
Please contact us immediately if you need to cancel or change your order. Once shipped, we cannot make changes.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damage, and we'll send a replacement or issue a refund.
Are your products authentic/high quality?
Yes, we work with trusted suppliers to ensure all products meet quality standards.
Contact & Support
How can I contact customer service?
You can reach us at duopractic@gmail.com. We typically respond within 24-48 hours.
Do you have a phone number?
We currently provide support via email for the fastest response.